LionMail Groups ("Google Groups")
LionMail Groups are the Columbia implementation of Google Groups. Administrators manage membership using the Grouper groups web application instead of the Google Groups app. Administrators can moderate who may send emails to LionMail Groups by assigning privileges in the Grouper app. All other mailing list settings (posting permissions, moderation, etc.) are still controlled by the LionMail Groups application.
LionMail Groups are good for larger groups and ideal for sharing files using LionMail Drive. Users without Gmail or a columbia.edu email address may be added as members to LionMail groups.
LionMail Groups can also be used as a collaborative inbox to distribute and track responsibility for topics among the group's members. These features are especially useful for technical support or customer service teams. For example, you can create a group with the address support@columbia.edu, add your support staff as members, and allow people outside your organization to send messages to the group. Your support staff will receive your customers' messages, and they can do any of the following from the group's Topics view:
- Assign responsibility for a topic to a member of the group
- Mark a topic as resolved
- Edit the tags associated with a topic
- Filter topics according to tag, resolution status, or assignee
For more information on using a Google Group as a collaborative inbox, visit learn.googleapps.com/groups.