Front - How to move a channel from one inbox to another

If you ever need to move a channel from one inbox to another, please follow these instructions.

Individual channels can be moved across individual inboxes and team channels can be moved across team inboxes. If you need an individual channel made into a shared or vice versa, please email us at [e-mail]

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Step 1

Go into your account settings and select Inboxes.

Step 2

Select the inbox that contains the channel that you would like to move and then scroll down to the bottom of the page. There will be a button that says Move channel, click on it. 

Step 3

Select which inbox the channel needs to be added to and then click Move channel. Any new messages that are sent to the channel will be in the new selected inbox.

 

Note: If a conversation comes to your Support inbox, that conversation is then linked to your Support inbox. You decide to move that conversation to your Sales inbox. Later, you decide to move the [e-mail] channel to the Customer Success inbox. You are only moving the conversations that are linked to the Sales inbox. Conversations that were moved to the Sales inbox are still linked to the original destination. If you then decide to delete the Sales inbox, those conversations will be deleted.