Front's custom channel option can be controlled with the API to integrate any messaging platform.
Step 1
Go into your Settings, select Inboxes, and Add a team inbox.
Step 2
Select Custom.
Step 3
Enter a name for your new inbox.
Step 4
Click Next.
Step 5
Give your teammates access to the new team inbox, and click Create inbox. The inbox and custom channel should now be added.
Step 6
Scroll down to the API Endpoints section. When you click to expand, you will see webhook URLs that will allow you to send and receive messages. There is also a link to the custom channels section of Front's API documentation. Your development team can use this to complete the setup of your custom channel.
Caveats
- You can send messages with regular text and emojis only. It's not possible to format text in the composer of a custom channel.
- You can send outbound replies from any custom channel. However, it's not possible to start a conversation (outbound message) from a custom channel.