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Zoom - Getting Started with Q&A

  • Updated

Overview

The Question & Answer (Q&A) feature for webinars allows attendees to ask questions during the webinar and for the panelists, co-hosts and host to answer their questions.

With the public Q&A feature, attendees can answer each other's questions and if enabled, they may also upvote each others questions.

The following goes over the typical process of how the Q&A works, ranging from the questions the attendee can ask to the types of answers the host can give.

This article covers:

Enabling or disabling Q&A

  1. Sign in to the Zoom web portal.
  2. Click Webinars.
  3. Choose to edit an existing webinar or schedule a new webinar.
  4. Under Webinar Options, check Q&A.
  5. Click Schedule.

Editing Q&A options

  1. Sign in to the Zoom web portal.
  2. Click Webinars.
  3. Click the topic of your webinar.
  4. Scroll to the bottom of the page and click the Q&A tab.
  5. Click Edit.
    • Allow anonymous questions: Check this option to allow participants to send questions without providing their name to the host, co-host, and panelists.
    • Allow attendees to view: Check either if you want attendees to be able to view answered questions only or view all questions.                         Note: If you choose for attendees to view all questions, you can then choose if you want attendees to be able to upvote questions and/or comment on questions.
  6. Click Save.

Managing Q&A during a webinar

 Windows | Mac

Answering questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
  2. Find the question you would like to answer.

    • Click Answer Live to answer the question out loud during the webinar.
    • Click Type Answer to type out your answer for the attendee.
      Type your answer and click Send.
      (Optional): Check Answer Privately before clicking send, if you would like to answer to the attendee only.

Dismissing questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
  2. Hover over the question that you would like to dismiss and click Dismiss.

Reopening dismissed questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
  2. Click the Dismissed tab.
  3. Find the question you would like to reopen and click Reopen Question.

Upvoted Q&A

Q&A that has been upvoted will automatically be sorted by number of upvotes. You can upvote a question by clicking the thumbs up.

Attendee answered Q&A 

If you allow attendees to answer Q&A, the questions will still appear in the Open list, even if an attendee has commented on the question.

You can answer the question by choosing Answer Live or Type Answer.