CUIT manages all SPS desktop services. As of July 25th, 2022, all SPS customers are supported by CUIT Service Desk Support.
The Columbia University IT Service Desk is the single point of contact for all issues related to CUIT-provided services, which allows information to flow through one central location and ensures proper delivery of CUIT services to support the goals of the University.
Faculty members in a classroom should continue to contact the appropriate groups based on the signage in each room.
What to expect:
- Emails can be sent to CUIT Service Desk at askcuit@columbia.edu, and a ServiceNow ticket will be created.
- Calls can be sent to the CUIT Service Desk at 212- 854-1919.
- SPS Service Zendesk can still be used for help regarding SPS specific enterprise systems and services.
CUIT Service Desk details:
When the CUIT Service Desk is open, it is staffed by CUIT employees who will work directly with the customer to troubleshoot and resolve issues. Issues that are more complex or require additional resources will be escalated to the appropriate support team.
All tickets, no matter the origin, will automatically generate an email to the customer indicating the ServiceNow ticket number. The number should be saved for reference if/when needed. If you reply to the email, the ticket will be updated automatically.
Hours of operation: Mon-Thu: 8 a.m. - 11 p.m. / Fri: 8 a.m. - 7 p.m. / Sat: 10 a.m. - 6 p.m. / Sun: 3 p.m. - 11 p.m.
Contact Information:
- Submit a ticket to the Service Desk / Email: askcuit@columbia.edu - We will respond to your inquiry within one business day, if you need immediate attention please call us.
- Phone: 212-854-1919
- Schedule an in-person appointment at the Walk-in Center - 202 Philosophy Hall - Mon-Fri: 10 a.m. - 4 p.m.
Visit cuit.columbia.edu for helpful information and frequently asked question.
*Open hours may vary during holiday times. Emergency after-hours call center is available 24x7x365.