Over the past year, SPS and CUIT have been working together to migrate to CUIT–managed desktop services. As mentioned in a previous communication on December 11, 2021, we will be migrating our SPS customers to CUIT Service Desk Support on July 25th, 2022. Although your requests for assistance will be routing to the CUIT Service Desk, you can expect the same quality of service you have grown accustomed to.
The Columbia University IT Service Desk is the single point of contact for all issues related to CUIT-provided services, which allows information to flow through one central location and ensures proper delivery of CUIT services to support the goals of the University.
Faculty members in a classroom should continue to contact the appropriate groups based on the signage in each room.
What to expect between July 25th - September 12th, 2022:
- Emails sent to spstech@columbia.edu will be forwarded to the CUIT Service Desk at askcuit@columbia.edu, and a ServiceNow ticket will be created.
- Calls to the SPS Tech phone number will be forwarded to the CUIT Service Desk at 212- 854-1919.
- The Zendesk portal will change to include links to CUIT ServiceNow
*After September 12th, 2022, the SPS Tech email and phone number will no longer be forwarded.
CUIT Service Desk details:
When the CUIT Service Desk is open, it is staffed by CUIT employees who will work directly with the customer to troubleshoot and resolve issues. Issues that are more complex or require additional resources will be escalated to the appropriate support team.
All tickets, no matter the origin, will automatically generate an email to the customer indicating the ServiceNow ticket number. The number should be saved for reference if/when needed. If you reply to the email, the ticket will be updated automatically.
Hours of operation: Mon-Thu: 8 a.m. - 11 p.m. / Fri: 8 a.m. - 7 p.m. / Sat: 10 a.m. - 6 p.m. / Sun: 3 p.m. - 11 p.m.
Contact Information:
- Submit a ticket to the Service Desk / Email: askcuit@columbia.edu - We will respond to your inquiry within one business day, if you need immediate attention please call us.
- Phone: 212-854-1919
- Schedule an in-person appointment at the Walk-in Center - 202 Philosophy Hall - Mon-Fri: 10 a.m. - 4 p.m.
Visit cuit.columbia.edu for helpful information and frequently asked question.
*Open hours may vary during holiday times. Emergency after-hours call center is available 24x7x365.